Independent Tuning Terms and Conditions of Sale
Independent Tuning strives to provide premier performance automotive parts
and tuning products and first class service at competitive prices. Below are
our order guidelines and the terms and conditions of sale. Should you encounter
any questions regarding the status of your order please contact us immediately
All orders placed with Independent Tuning whether by telephone, fax, mail, internet/web or e-mail constitute the acknowledgement and acceptance of all the terms and conditions set forth below.
PRICING: All price quotes are noted in Canadian currency. All prices, materials, design, color, contents included with a product, and product specifications are subject to change without notice. Some product images may be shown with optional items that are sold separately.
PAYMENT/APPLICABLE TAXES: We accept payment by Visa, MasterCard, money order or cash (please contact us directly if you wish to make alternative payment methods). All orders shipped to an Ontario address will be charged an additional 8% Provincial Sales Tax (PST)and 7% Goods and Services Tax (GST). All other Canadian residents will be charged an additional 7% (GST).
SHIPPING: Independent Tuning ships exclusively with UPS and all shipping/freight and insurance charges must be prepaid by the purchaser. Independent Tuning reserves the right to change the method of shipping to suit the product(s) ordered and the delivery destination. Credit card orders will be shipped when all payment and delivery information is verified and matched. All other orders will be shipped immediately after payment has been received in full.
RETURNS/RESTOCKING FEE: Independent Tuning will not accept any returns without a Return Authorization Number. If you have a return claim, you must notify us within five business days of receiving the product to advise us of the situation and to obtain a Return Authorization Number. Please write the Return Authorization number clearly on the outside of your returning package and must include the same number on a photocopy of the original receipt with your name, contact particulars and written explanation together with the item(s). Return item(s) must be delivered to Independent Tuning within 14 calendar days of the date the Return Authorization Number is issued and must be complete, unused, in re-sellable condition and in its original packaging. A refund or exchange will not be considered until all relevant items, hardware, and accessories have been returned to Independent Tuning. The Return Authorization Number does not imply a replacement or refund, but only that we will inspect the items based on your claim. Independent Tuning reserves the right to determine if the returned item is in acceptable condition to warrant a return. Returns must be sent freight prepaid and insured by you. Original shipping and handling charges are not refundable. All custom entry fees and duty associated with any return or exchanges will be charged to the customer.
All claims for damaged merchandise must be made with the shipping carrier. Independent Tuning cannot initiate any claims with the carrier. Please keep all shipping cartons and all packing materials for carrier inspection.
Independent Tuning will not accept any cancellations, refunds, or exchanges on special order items or custom order items. Mounted wheel/tire packages are considered SPECIAL ORDER. Any refused shipments sent back to Independent Tuning does not constitute the right to a refund or credit. It is the customer's responsibility to make all arrangements with Independent Tuning for refused shipments.
A 20% RESTOCKING FEE will be assessed on all Returned Item(s), Refused Shipments, and Cancelled Orders that have been shipped. Shipping/freight and insurance charges are NON-REFUNDABLE.
DISCLAIMER AND LIMIT OF LIABILITY: Automotive parts and products may require modifications to your motor vehicle which may render it unfit for use on public roads and highways in your jurisdiction. Installation of these parts and products may void your motor vehicle manufacturer’s warranty. It is the sole responsibility of the purchaser to ensure that their vehicles meet all federal, state, provincial and municipal laws and regulations. The purchaser assumes all costs and risks related to the use and installation of these products and holds Independent Tuning and its owners harmless of any and all liability.
INDEPENDENT TUNING RECOMMENDS THAT ALL PRODUCTS PURCHASED FROM US SHOULD BE INSTALLED BY A CERTIFIED AUTO MECHANIC IN YOUR JURISDICTION.
WARRANTY: Independent Tuning does not warranty and does not offer any implied warranty of fitness of a particular purpose for any of the products we offer for sale. Some manufacturers of products provide a warranty to the original purchaser however such warranties generally do not cover consequential, incidental or indirect damages. Please review the manufacturer’s warranty before purchasing any product to determine the terms of conditions of such warranties. Independent Tuning is happy to assist you with warranty claims. All warranty claims will be subject to submission to the manufacturer for inspection and approval for repair or replacement of merchandise, at their sole discretion. Manufacturer warranties are generally void if the product was not installed by a certified auto mechanic, improperly serviced, modified or used in a way not intended by the manufacturer. The customer shall be responsible for all shipping and handling fees associated with a warranty claim. It is the customer's responsibility to retain any and all invoices for their record and warranty claims.
COPYRIGHT AND TRADEMARKS: The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under Canadian and international copyright laws, and is the property of Independent Tuning. COPYRIGHT 2005, INDEPENDENT TUNING. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Independent Tuning. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless prior written authorization is obtained from Independent Tuning. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Independent Tuning used in the site (including but not limited to Independent Tuning name, the Independent Tuning logo are trademarks or registered trademarks of Independent Tuning and may not be used for any purpose without the prior written authorization of Independent Tuning.